The Customer Insights pricing is geared towards advanced users, typically in larger mid-market or enterprise clients. Demo video ĭynamics 365 Customer Insights – is an advanced set of Analytics and Artificial Intelligence functions for the advanced analysis of customer data including social media and Big Data. Customer Voice includes 1000 no charge surveys per month with Dynamics 365 Sales Enterprise or Customer Service. Expanding beyond email marketing, Dynamics 365 marketing includes the ability to send SMS text messages, track web traffic, and includes a number of AI-driven analytics for marketing and customer segmentation.ĭynamics 365 Customer Voice – is an integrated toolset for sending customer surveys via email or embedding surveys within portals. ĭynamics 365 Marketing – This module has been substantially modified and updated for the Wrelease. This cloud-ERP is based on Dynamics NAV and has migration paths from other systems such as Dynamics GP and non-Microsoft platforms. It comes in two major versions, Sales Enterprise and the smaller Sales Professional.ĭynamics 365 Customer Service – A CRM for customer profiles, service cases, and other relationship management functions.ĭynamics 365 Field Service – This is a comprehensive add-on to Sales or Customer Service with a variety of additional capabilities for remote workers along with scheduling and dispatch capabilities.ĭynamics 365 Business Central – A robust cloud-based ERP system for SMB and Mid-Market organizations to run their accounting systems, finance, supply chain, manufacturing, and operations activities. Learn more at our sister company for CRM consulting ĭynamics 365 Sales – A customer relationship management (CRM) for sales management, customer profiles, and pipeline. The following is a brief commentary on the popular Dynamics 365 applications that you may see online.

Modules and Applications within the Dynamics 365 and Power Platform - Explained With the new Wrelease coming out on April 1, 2021, now may be a good time to review the various naming conventions and versions of Dynamics 365 giving special focus to components relevant to the Dynamics GP (Great Plains) users within the SMB and Mid-Market space in Canada and the United States (those under $1 billion in annual sales). The question often comes up, what are the different versions of Microsoft Dynamics 365?

Architecture, Engineering and Construction (AEC)Īt GP Support North, our focus is on support for Microsoft Dynamics GP (Great Plains) including upgrades, training, integrations, and general Support Desk functions.

International Microsoft Dynamics Partners.National Microsoft Dynamics ERP Partners.Regional Microsoft Dynamics ERP Partners.

Dynamics 365 sales insights pricing